Shipping policy

Muse & Hues Candles
Last updated: October 13, 2026

Thank you for shopping with Muse & Hues Candles. We want your candles to reach you safely and on time. This policy explains how we process, ship, and deliver your orders.

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1. Order Processing

• Orders are processed within [2-3 business days] of being placed (Monday to Saturday, excluding public holidays).
• Once your order is shipped, you’ll receive a confirmation with tracking details by email or WhatsApp where available.
• Custom and personalized orders need extra preparation time. We’ll confirm the timeline with you before you pay.
• During festive seasons like Diwali, order volumes are high, so processing may take a little longer. We recommend ordering early.

2. Shipping Charges

• Free shipping applies to orders above ₹999 paid online through UPI or card.
• COD orders carry an additional ₹40 charge.
• Shipping charges are shown at checkout before you complete your order.

3. Payment Methods

We accept the following, processed securely through Razorpay:

• UPI (Google Pay, PhonePe, Paytm, and other UPI apps)
• Debit and credit cards
• Cash on Delivery (COD)

4. Estimated Delivery Time

Once shipped, orders are usually delivered within [5-7 business days], depending on your location and courier service.

• Metro cities and major towns are generally faster.
• Remote or far-off pincodes may take longer.
• Delivery timelines are estimates and not guaranteed. Delays can occur due to weather, courier issues, public holidays, or other circumstances outside our control.

5. Delivery Areas

We currently deliver across India, subject to courier serviceability at your pincode. If your area isn’t serviceable at checkout, please contact us on WhatsApp or email and we’ll try to help. We do not offer international shipping at this time.

6. Order Tracking

When your order ships, we’ll share your tracking details by email or WhatsApp. You can use them to follow your parcel on the courier’s website. If your tracking hasn’t updated for several days, contact us and we’ll look into it.

7. Cash on Delivery (COD)

• Please keep the exact amount ready when your order arrives.
• COD is subject to pincode availability.
• If a COD order is refused or can’t be delivered after repeated attempts, it will be returned to us. We may then ask you to pay online for future orders.

8. Address Accuracy

Please check your shipping address, pincode, and phone number carefully before placing your order. We are not responsible for delays or non-delivery caused by incorrect or incomplete details. If you need to correct your address, contact us as soon as possible. We can only change it if your order hasn’t been shipped yet.

9. Failed Delivery Attempts

If the courier can’t reach you or no one is available to receive the parcel, they will usually make more than one attempt. After repeated failed attempts, the order may be returned to us. If this happens, please contact us to arrange re-shipping. Re-shipping charges may apply.

10. Damaged or Lost Packages

We pack every candle carefully, but occasionally parcels get damaged in transit.

• Damaged or wrong item: Please contact us within [48 hours] of delivery with your order number and clear photos or a short unboxing video.
• Lost or delayed parcel: If your order hasn’t arrived within a reasonable time after the estimated delivery window, contact us and we’ll follow up with the courier.

We’ll review every case and work to resolve it fairly. Please see our Refund & Return Policy for more details.

11. Custom and Bulk Orders

Customized candles, gift hampers, and bulk orders may have different processing and delivery timelines. We’ll confirm the schedule and any shipping charges with you before the order begins. To place a custom or bulk order, contact us on WhatsApp or email.

12. Gift Orders

Sending a gift? You can enter the recipient’s address at checkout. Please let us know if you’d like a gift message or specific packaging, and contact us if you need to arrange delivery for a particular date.

13. Contact Us

Questions about your shipment? We’re happy to help.

✉️ Email: museandhuescandles@gmail.com
💬 Contact page: museandhuescandles.com/pages/contact-us